|
|
TVS Care – The Support Management System for DMS
Objective
Primary Objective is to help the Customers (Dealers) in terms of providing assistance at right time. Secondary Objectives shall be, to capture and maintain the Customer Problems on the usage of DMS, to manage & track the calls till its closure. Analyzing the average timing of handling the calls, analyzing the support executive’s performance and analyzing the technical & logical strength of the product for which the support function is being managed.
Also the utilization of support resource as well the assignment of right calls to right person shall be assessed. Daily management of Call Centre including, leave management and attendance shall be incorporated in the system so that no separate documentation required for those things.
Technology
DMS is developed with VB.Net as front end tool with SQL Server as the backend DB.
|
|
|
|